Every year, more than 600,000 returning citizens rejoin their communities, seeking a fresh start (Bureau of Justice Statistics). However, for many, the transition is anything but smooth. Fragmented support systems, overwhelming caseloads, and paper-heavy processes create barriers to essential services like housing, employment, continuing education, mental health support, and many more.
The result?
Lost opportunities for reintegration and higher recidivism rates.
Reentry should not be a revolving door. It should be a pathway to redemption. That’s why Advance Solutions Corp. (ADVANCE) has built NPSM (Nonprofit Service Management)—a purpose-driven, ServiceNow-powered solution designed to empower returning citizens and the nonprofits that support them.
A New Vision: Redemption, Not Just Reentry
NPSM (Nonprofit Service Management) represents a new vision for returning citizens, shifting the focus from traditional supervision to holistic support.
- Dignity & Purpose First
The goal is to provide dignity and purpose to returning citizens, ensuring they are seen as individuals with potential rather than merely cases to be managed, and empowering them to rebuild their lives with a renewed sense of hope and direction.
- Scalable Impact
NPSM empowers nonprofits with scalable technology that uplifts their work, rather than hindering it. This technology amplifies the impact of caseworkers and community organizations by streamlining processes, enhancing efficiency, and supporting compassionate care.
- Human-Centric Technology
NPSM is designed to enhance the human touch, recognizing that while technology plays a vital role, it should never replace the personal connections that are critical in the reentry process. By providing tools for caseworkers to focus on the most important aspects of their work, NPSM allows them to prioritize people over paperwork.
- Seamless Collaboration
NPSM facilitates seamless collaboration through real-time, cloud-based communication tools. This feature helps break down silos, improving coordination between different agencies and ensuring returning citizens receive comprehensive, timely support.
Transforming Reentry with AI-Powered Support
NPSM harnesses the power of AI and automation to transform the reentry process. With predictive analytics, it identifies high-need cases early, preventing crises before they occur. Automated workflows reduce paperwork, allowing caseworkers to focus on providing personalized care. Real-time collaboration tools ensure individuals have timely access to training, jobs, and essential services, while impact-driven dashboards offer data-backed insights that help nonprofits secure funding and demonstrate positive outcomes.
By integrating these advanced technologies, NPSM makes compassion more efficient. It empowers caseworkers with the tools they need to offer consistent, personalized support while removing the administrative burden that often hinders their work.
Join Us at the 2025 Nonprofit Technology Conference (25NTC) : Be Part of the Change
ADVANCE, a leading pure-play ServiceNow Elite partner is excited to showcase NPSM (Nonprofit Service Management) at the 25NTC, taking place from April 16-18 in Baltimore, Maryland.
Developed by ADVANCE on the trusted ServiceNow platform, NPSM is specifically tailored for nonprofits, reentry programs, and community-based organizations.
Don’t Miss Our Expert- Alphonzo A. Albright’s Insightful Session at 25NTC
SESSION:
Second Chances, Stronger Futures
Empowering Returning Citizens Through Technology
Join our industry expert with 37+ years of experience in corrections and public service, as he dives into the transformative power of NPSM to close service gaps and drive impactful rehabilitation efforts for returning citizens.
About the Speaker :
- Former Commissioner of Corrections
- Former Undersheriff of a Jail
- Former CIO and University Professor
- Former First Deputy, Associate, and Assistant Commissioner of NYC Probation –Adult and Juvenile
- Former Executive Director of Juvenile Alternative to Detention
- 37+ years in Corrections and Public Sector Service
- Passionate about reentry, social equity, and tech for good
- Partnered with nonprofits, case managers, and volunteers
Alphonzo A. Albright
EVP, Global Public Sector-CityCloud
What Attendees Will Learn at the Session
- Uncover key challenges and gaps in traditional reentry models and support systems.
- Explore how tech-powered solutions enhance—not replace—rehabilitation and social services.
- Discover how unified case management connects individuals to jobs, housing, mental health care, and essential support.
- Gain real-time insights to improve decision-making and prioritize high-need cases
- Strengthen collaboration across agencies and nonprofits for more effective reentry ecosystems.
Register for 25NTC
Join ADVANCE in empowering nonprofits and caseworkers with NPSM that changes lives. Together, we can give every returning citizen a genuine second chance and a stronger future.
Collaborate with us to customize NPSM to your needs. Let’s co-create the future of reentry.