Empowering Nonprofits to Scale, Standardise, and Collaborate More Effectively
Following successful adoption across nonprofit organisations in the United States and Europe, NPSM – built on ServiceNow, is now expanding its footprint in the UK. NPSM26 is an exclusive, in-person forum designed to address real operational challenges, showcase nonprofit success stories, explore innovations such as AI and managed services, and collaboratively shape the future of NPSM for the UK nonprofit ecosystem.
NPSM: Purpose-Built for Impact
At Advance Solutions, we’ve invested deeply in building NPSM (Nonprofit Service Management) – a purpose-built suite of applications on the ServiceNow platform, designed to address the real operational needs of nonprofit and humanitarian organisations. NPSM enables organisations to scale efficiently, standardise services, and collaborate seamlessly across functions through integrated capabilities spanning case management, volunteer management, travel and expense, facilities and EHS, identity and access management, donations and grants management, impact tracking, and shared services. By bringing these critical workflows onto a single platform, NPSM helps nonprofits reduce complexity, improve visibility, and focus resources where they matter most delivering measurable impact with systems that work in the real world.
Why Attend the NPSM London Summit?
The NPSM26 London Summit brings together nonprofit leaders, ServiceNow practitioners, and ecosystem partners to examine how service management is transforming the nonprofit sector globally – and what this means for the UK. Building on proven success across the US and Europe, the summit focuses on real-world NPSM adoption, the role of shared services and AI in enabling sustainable innovation, and how UK organisations can help shape what comes next.
What to Expect
- Proven Global Use Cases
How nonprofits across the US and Europe are applying NPSM- and what UK organisations can adopt. - Customer-Led Perspectives
Direct insight from nonprofit leaders on outcomes, lessons learned, and real-world impact. - Co-Shaping the UK Future
Focused discussions on shaping NPSM to meet the needs of UK nonprofits.
What You’ll Gain
- Practical insight into how nonprofits are using NPSM to streamline services and amplify mission impact.
- Real-world perspectives from organisations already driving change at scale.
- Clarity on how shared services and AI can support resource-constrained environments.
- Meaningful connections, actionable ideas, and a voice in shaping the future of NPSM in the UK.
NPSM26 Agenda at a Glance
A Full Day of Insight, Innovation, and Humanitarian Collaboration
| Time (GMT) | Session | Details |
|---|---|---|
| 9:30 AM – 10:00 AM | Welcome & Opening | Arrival and welcome coffee to start the day |
| 10:00 AM – 10:45 AM | Advance + ServiceNow: What’s NPSM | NPSM overview and approach to supporting the nonprofit sector |
| 10:45 AM – 11:45 AM | NPSM Demo | High-level walkthrough of the enterprise capabilities of the NPSM platform |
| 11:45 AM – 12:15 PM | MSP & AI for Non-Profits | How shared services and AI enable scalable, cost-effective innovation for smaller nonprofits |
| 12:15 PM – 1:00 PM | Lunch Break | A relaxed networking lunch with an opportunity to connect and exchange perspectives with peers and speakers |
| 1:00 PM – 1:30 PM | Customer Panel Q&A | App rationalisation: tackling disparate systems and why a single platform matters |
| 1:30 PM – 2:00 PM | Customer Stories | Two nonprofit organisations sharing their NPSM journey and impact |
| 2:00 PM – 2:30 PM | Co-Shaping the Future | Interactive discussion to share ideas and help shape the future direction of NPSM |
| 2:30 PM – 3:30 PM | Connect & Reflect | Time to reflect, connect, and exchange ideas over light refreshments. |
| 3:30 PM – onward | Museum Visit | Continue conversations with a group visit to the museum |
Learn More
As a trusted ServiceNow Elite Partner and a leading force behind digital transformation for nonprofits, ADVANCE is committed to continuously evolving NPSM in lockstep with the needs of the sector.
Ready to Join Us? RSVP Now
Be part of NPSM26 where industry experts unite to shape the future of humanitarian tech.
To confirm your participation kindly RSVP by 27th January 2026
We encourage you to RSVP at your earliest convenience. Let’s meet in London to co-create the future of digital transformation in humanitarian space.
Register Now
