ECCV, a small but passionate nonprofit, wanted to modernize its operations with ServiceNow to
better manage volunteers, donors, and internal workflows.
Challenges
- ECCV needed an affordable way to adopt ServiceNow without exceeding budget constraints.
- Their size placed them below the standard license threshold, limiting access to enterprise
tools. - Limited in-house IT capacity made implementation and long-term management difficult.
- They needed an integrated platform to handle volunteers, donors, and internal operations
efficiently.
Our Approach
NPSM implemented its managed services model —ServiceNow® as a Service for Nonprofits,
crafted to make enterprise solutions accessible to smaller organizations. Our team:
- Designed a scalable ServiceNow environment using NPSM preconfigured modules tailored
for nonprofit workflows. - Delivered enterprise-grade ServiceNow + NPSM capabilities through a flexible subscription
model, eliminating large upfront costs - Included bundled managed services, covering maintenance, upgrades, and support to reduce
IT dependency. - Provided end-to-end onboarding, configuration, and training, ensuring a smooth and rapid
adoption process.
Outcomes
Through this approach, ECCV achieved measurable success:- 70% cost reduction, lowering implementation expenses from $150,000 to $45,000.
- Faster go-live and simplified IT management, freeing staff to focus on mission-driven work.
- Unified management of IT, Volunteer, and Donor Operations on one integrated platform.
- Improved efficiency, visibility, and collaboration across all departments.
Client Testimonial
“MSP helped us start our ServiceNow journey effortlessly with a fraction of the cost and all the right support.” — Andrew Gay, ECCVCustomer Satisfaction Score: